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Cintiq Pro 13 USB-C

Cintiq and Cintiq Pro
akhenaton
Posts: 6
Joined: Tue 14. May 2019, 18:05

Cintiq Pro 13 USB-C

Postby akhenaton » Tue 5. May 2020, 12:42

Hello all,

So..I got this Cintiq Pro 13 as a gift, and after couple of months it's driving me crazy already.
It was working (not) perfectly but good.

Now, this morning I received a nice 'No Signal' while attached to my USB-C PC port (Windows 10).
Never had any issues before with USB-C, just underlining it.

So I had to bring it back to the Wacom Link and after some first messages of 'Driver Not Connected' or Monitor working but no pen.
Now it works.

Is there any reason behind this USB-C mystery that worked for months and now it doesn't?

wacom5
Posts: 1057
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 13 USB-C

Postby wacom5 » Tue 5. May 2020, 13:06

Most likely the USB-C cable is broken. Try to get a replacement and test it.
Need immediate help? Contact our Support: https://support.wacom.com


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