News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at
Thanks for your understanding.

Wacom Customer Support page:

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS services

Product Registration:
Please register our products on
How do I register my Wacom device?

Pro pen 3D bug

Cintiq and Cintiq Pro
Posts: 29
Joined: Tue 20. Jun 2017, 17:56

Pro pen 3D bug

Postby elsevilla » Fri 5. Jun 2020, 18:11

Hi Wacom, I noticed this bug ever since I bought the pen, randomly after time using the pen, the software of the pen adds another pen as "Pro pen 2" and I've never put the pen near the tablet, I've even got the old pen on a closet in a box.

So why the pen software adds an extra pro pen 2 randomly next to the Pro pen 3d?

Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Pro pen 3D bug

Postby wacom5 » Mon 8. Jun 2020, 06:58

Which Operating System and Wacom tablet model are you using?
Haven't heard anything about such a bug. Are you recovering your preferences when this happens? Typically, removing an input device by pressing the "-" button will do it permanently. However, if your preferences backup includes this pen (even if you never changed the settings) it will load them back up.
If this is not the issue, there could be a instance where the driver reads the Pro Pen 3D as a Pro Pen 2 and then adds it to the settings panel. Will be hard to tell what really causes it without knowing when it happens so if you can notice this it would be great.
Need immediate help? Contact our Support:

Posts: 29
Joined: Tue 20. Jun 2017, 17:56

Re: Pro pen 3D bug

Postby elsevilla » Fri 12. Jun 2020, 18:10

I use windows 10 1903

Return to “Pen Displays”