Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Problem with On-Screen Controls

Wacom One, Cintiq and Cintiq Pro
Posts: 5
Joined: Thu 26. Mar 2020, 22:36

Problem with On-Screen Controls

Postby DocPit45 » Fri 5. Jun 2020, 21:10

I recently purchased a Cintiq 24 Pro. Beautiful tablet, but one big problem. If I rotate the Cintiq on the ergo stand to a vertical position, the on screen controls are at my lower right. Regardless how careful I am, I often manage to brush my forearm against some button that signals to the tablet a change in input mode, so the tablet goes blank. I have to turn the tablet off, then back on. Then, I have to move the Photoshop window back on to the tablet. I disabled the on screen controls through Wacom Tablet Properties>Cintiq Pro 24 P>Functions>On-Screen Controls>Options>Disable All Tablet Buttons. That has not solved the problem. Any assistance would be much appreciated.

Posts: 1468
Joined: Tue 8. Aug 2017, 14:35

Re: Problem with On-Screen Controls

Postby wacom5 » Mon 8. Jun 2020, 07:46

You are confusing On-Screen Controls with Touch Keys. These are 2 entirely separate things.
On-Screen Controls are programmable virtual keys which you can make appear on the screen to execute pre-determined functions. Touch Keys are Soft-touch Physical Keys that have the functions you mentioned.
Please check your product manual for more information: http://101.wacom.com/UserHelp/en/TOC/DTH-2420.html

The Touch Keys are not programmable and you won't be able to turn them Off.
Need immediate help? Contact our Support: https://support.wacom.com

Posts: 5
Joined: Thu 26. Mar 2020, 22:36

Re: Problem with On-Screen Controls

Postby DocPit45 » Tue 9. Jun 2020, 00:55

Thanks for the information.

Return to “Pen Displays”