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CINTIQ 22 HD USB doesnt WORK

Wacom One, Cintiq and Cintiq Pro
lbilliau
Posts: 1
Joined: Wed 1. Jul 2020, 22:58

CINTIQ 22 HD USB doesnt WORK

Postby lbilliau » Wed 1. Jul 2020, 23:03

Hi folks,
After 10 years, My Cintiq 22HD just randomly stopped working. It seems the USB cable is the reason, as the display works. When I open the wacom driver center i'm told there is no wacom device connected. I tried every usb ports on my computer, with no success.
Of course this happens when i'm working for several clients at the same time...

I can't find the serial Number on my device, wacoms says under the left leg of the stand but i cannot see anything.

Any help greatly appreciated.
Also, does the new CINTIQ 22HD works on the old Stand ? (I like to draw with my display vertical)
thanks

wacom5
Posts: 1416
Joined: Tue 8. Aug 2017, 14:35

Re: CINTIQ 22 HD USB doesnt WORK

Postby wacom5 » Thu 2. Jul 2020, 12:51

Hi,
Please check the manual of your Cintiq 22. You should be able to open the back and replace the USB cable or just check if it is properly plugged.
http://101.wacom.com/UserHelp/en/TOC/DTH-2200.html
Check the "Connect with a different cable" section under "Get started with your creative pen display"
The new Cintiq 22 is not compatible with the previous stand unfortunately.
Need immediate help? Contact our Support: https://support.wacom.com


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