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Mouse hangs when Wacom display is turned off\ disconnected

Cintiq and Cintiq Pro
ScmSimulations
Posts: 1
Joined: Mon 10. Aug 2020, 08:39

Mouse hangs when Wacom display is turned off\ disconnected

Postby ScmSimulations » Mon 10. Aug 2020, 08:47

I purchased a Wacom One display pen.
Installed on a Windows 10 workstation (dual Xeon Dell)
Installed the drivers from Wacom
When the Wacom one is on - no problems, everything works fine
When the Wacom one is turned off or disconnected - the mouse hangs every 2 seconds for about 0.5 seconds and then continues

As the Wacom one is mostly turned off \ disconnected - this is a major issue.
I have tried to disconnect the cables - did not change behavior
Would really appreciate any help or suggestions

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Mouse hangs when Wacom display is turned off\ disconnected

Postby wacom5 » Thu 20. Aug 2020, 10:07

Does your Mouse have a driver? Did you try updating it, etc? When the Wacom ONE is turned off and/or unplugged, the Wacom driver is not interfering with your system so I'm not sure what is happening. Does the same happen if you uninstall the driver?
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