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Art Pen hard hit on every strokes (Mac)

Cintiq and Cintiq Pro
Exoskeleton1994
Posts: 11
Joined: Fri 29. Nov 2019, 09:49

Art Pen hard hit on every strokes (Mac)

Postby Exoskeleton1994 » Fri 14. Aug 2020, 10:29

Hi

I'm using an ArtPen on a Mac 0SX 10.14.6 and I have an issue with an immediate hard hit on every stroke I make with my cintiq 21ux.
I've tried 5 or 6 drivers (from 2017 to 2020) updated everything but the issue remains. Strangely the eraser top of the pen works fine and so does my grip pen.

Important point : the issue appears on the driver sensibilty setup (see picture) AND on PS 2020 (see other pictures)

1 - Tablet Wacom driver sensibility setup, drawing from left to right
https://nsa40.casimages.com/img/2020/08/14/20081412242849241.jpg

2 - Tests on PS with stock / custom brushes
https://nsa40.casimages.com/img/2020/08/14/200814122230532003.png

https://nsa40.casimages.com/img/2020/08/14/200814122229910247.png

What do you think ? Is my ArtPen broken ?

Thank you

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Art Pen hard hit on every strokes (Mac)

Postby wacom5 » Thu 20. Aug 2020, 10:17

The the diagnose section of the Wacom Tablet Preferences (click on "About" and then "Diagnose") and look for the pressure indicator. This sould confirm if there is a hardware issue with the pen, or if the problem is in the PS settings.
Need immediate help? Contact our Support: https://support.wacom.com

Exoskeleton1994
Posts: 11
Joined: Fri 29. Nov 2019, 09:49

Re: Art Pen hard hit on every strokes (Mac)

Postby Exoskeleton1994 » Mon 24. Aug 2020, 08:41

wacom5 wrote:The the diagnose section of the Wacom Tablet Preferences (click on "About" and then "Diagnose") and look for the pressure indicator. This sould confirm if there is a hardware issue with the pen, or if the problem is in the PS settings.


Hello

Thanks for your answer.
The pressure indicator shows 0% when I lift the pen and goes to 10% when I touch the screen and then increases, so I'd say it's ok. I set the ArtPen to about 70% of hardness but I have to admit that the sensivity has always been more tricky than the Grip Pen.

I tried with PS2017 and the issue does'nt appear, which is weird because it still shows up on the Wacom Tablet Preferences sensivity setting.

PS : I previously complained about the Art Pen rotation not being supported by PS from CC2019 and I can say now it has been working since one of the latest upgrage of CC2020. So it turned out the issue came form adobe unlike what they pretended.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Art Pen hard hit on every strokes (Mac)

Postby wacom5 » Tue 25. Aug 2020, 09:05

If the pen is behaving normally in Diagnostics then this confirms there is not hardware issue. Try testing the pen with a different application - I suggest Krita since it's free and works well with pressure - and see if you have the same issue as you are having with Photoshop. This will help us know if this could be driver related, or application related.
Need immediate help? Contact our Support: https://support.wacom.com

Exoskeleton1994
Posts: 11
Joined: Fri 29. Nov 2019, 09:49

Re: Art Pen hard hit on every strokes (Mac)

Postby Exoskeleton1994 » Mon 31. Aug 2020, 08:03

Hello

Thanks again for you help.
I made a test with Krita and it turned out that this issue also occured. So it happens with PS2020, Krita and with the sensitivity setting as well.

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Art Pen hard hit on every strokes (Mac)

Postby wacom5 » Mon 31. Aug 2020, 09:09

Hi,
Thanks for testing. Please contact our support: https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com


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