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After update SPACE not mappable on ExpressKeys

Cintiq and Cintiq Pro
RobArt
Posts: 33
Joined: Sat 16. Sep 2017, 14:11

After update SPACE not mappable on ExpressKeys

Postby RobArt » Mon 17. Aug 2020, 07:13

Hi

Yesterday I had the previous driver installed (previous to current), and all my ExpressKeys were set up and fine.
Today, I did the update to latest driver (again) in an attempt to resolve other issues.
However, inside Photoshop, the KeyStroke of SPACE (used to manipulate the hand icon to move the canvas or art around) doesn't not get recognised.
Doesn't matter what ExpressKey I bind it to it doesn't work and so is very frustrating as I now have to use the keyboard.

Can you get it fixed or tell me a fix please!

Thanks

Rob

gibbons90
Posts: 2
Joined: Wed 7. Dec 2016, 15:59

Re: After update SPACE not mappable on ExpressKeys

Postby gibbons90 » Tue 18. Aug 2020, 10:48

I have the same problem plus this message when I try to access the onscreen keyboard:

"You have attempted to run an application (Keyboard Viewer) which can not be found or run."

Have re-installed the latest driver as advised by Wacom support but hasn't solved it.

(I'm non a Mac running Catalina 10.15.6)

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: After update SPACE not mappable on ExpressKeys

Postby wacom5 » Thu 20. Aug 2020, 10:11

RobArt wrote:Hi

Yesterday I had the previous driver installed (previous to current), and all my ExpressKeys were set up and fine.
Today, I did the update to latest driver (again) in an attempt to resolve other issues.
However, inside Photoshop, the KeyStroke of SPACE (used to manipulate the hand icon to move the canvas or art around) doesn't not get recognised.
Doesn't matter what ExpressKey I bind it to it doesn't work and so is very frustrating as I now have to use the keyboard.

Can you get it fixed or tell me a fix please!

Thanks

Rob


Hi Rob,
Does this also happen with other Apps or only PS?
Need immediate help? Contact our Support: https://support.wacom.com

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: After update SPACE not mappable on ExpressKeys

Postby wacom5 » Thu 20. Aug 2020, 10:13

gibbons90 wrote:I have the same problem plus this message when I try to access the onscreen keyboard:

"You have attempted to run an application (Keyboard Viewer) which can not be found or run."

Have re-installed the latest driver as advised by Wacom support but hasn't solved it.

(I'm non a Mac running Catalina 10.15.6)

The On-Screen Keyboard issue is known since Catalania was released. Apple removed the shortcut from the OS so there is no way for the Wacom Driver to trigger the keyboard.
https://cdn.wacom.com/u/productsupport/drivers/mac/professional/releasenotes/Mac_6.3.40.html
Need immediate help? Contact our Support: https://support.wacom.com

RobArt
Posts: 33
Joined: Sat 16. Sep 2017, 14:11

Re: After update SPACE not mappable on ExpressKeys

Postby RobArt » Fri 21. Aug 2020, 05:29

wacom5 wrote:Hi Rob,
Does this also happen with other Apps or only PS?


I only use the ExpressKey with Photoshop as it's my job.

I have not set any other applications up to use the devise yet.

Thanks

Rob


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