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pen won't draw during extended display

Cintiq and Cintiq Pro
satokira
Posts: 2
Joined: Sun 30. Aug 2020, 02:15

pen won't draw during extended display

Postby satokira » Sun 30. Aug 2020, 02:18

i just got a cintiq pro 24 (DTK2420K0) and i have a problem with the pen when when i have my monitors set to extended display with my samsung monitor set as my primary monitor. the pen can still be used as a cursor, but the brush circle thing that's part of my drawing program will not show up along with it and i can't use the pen to draw at all. when i bring my mouse cursor over however the circle will appear and i can draw with the mouse. if i go into the display settings and set my cintiq as my primary monitor the problem goes away and i can actually draw with my pen, but then that makes all my programs automatically open up on my cintiq instead of my samsung (which is where i would rather them be) which gets annoying. i tried googling and couldn't find any solutions to the particular problem im having. does anyone know how to fix this problem? basically, i just want to get my pen to actually work without having to have my cintiq set as my primary monitor

i checked and i do have the most up to date wacom driver

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: pen won't draw during extended display

Postby wacom5 » Mon 31. Aug 2020, 08:55

Hi,
What operating system are you using?
I suggest you start by calibrating your Wacom device if you haven't already.
See for Windows:https://youtu.be/4yLXRDwlQic and Mac:https://youtu.be/4yLXRDwlQic
Need immediate help? Contact our Support: https://support.wacom.com

satokira
Posts: 2
Joined: Sun 30. Aug 2020, 02:15

Re: pen won't draw during extended display

Postby satokira » Mon 31. Aug 2020, 20:58

wacom5 wrote:Hi,
What operating system are you using?
I suggest you start by calibrating your Wacom device if you haven't already.
See for Windows:https://youtu.be/4yLXRDwlQic and Mac:https://youtu.be/4yLXRDwlQic


im using windows 10. i followed everything in that video and it seems to be working properly now, thanks!

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: pen won't draw during extended display

Postby wacom5 » Tue 1. Sep 2020, 14:56

That is good to read.
Need immediate help? Contact our Support: https://support.wacom.com


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