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Pen not recognized by my IMAC

Cintiq and Cintiq Pro
budgiew
Posts: 1
Joined: Mon 31. Aug 2020, 20:35

Pen not recognized by my IMAC

Postby budgiew » Mon 31. Aug 2020, 20:40

Hi There, please help!!! I just cannot get my pen to work or even be recognized by iMac. There is no Pen diagram in the desk top center , can it be the thunderbolt adapter?

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Pen not recognized by my IMAC

Postby wacom5 » Tue 1. Sep 2020, 15:08

Hi,
Could be various different things.
What is your Wacom device model and Operating System version?
First of all make sure you install the Wacom driver properly:
Catalina: https://www.wacom.com/support?guideId=015-916
Mojave: https://www.wacom.com/support?guideId=014-001
Then verify the connections and make sure to try different cables if necessary.
Need immediate help? Contact our Support: https://support.wacom.com


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