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Cintiq Pro 24 Pen Delay

Cintiq and Cintiq Pro
txknoooo
Posts: 1
Joined: Tue 1. Sep 2020, 00:18

Cintiq Pro 24 Pen Delay

Postby txknoooo » Tue 1. Sep 2020, 00:29

I just recieved a Cintiq Pro 24 this weekend. I've been troubleshooting it since, I'm experincing this delay with the pen. The cursor does not keep up with the pen. So far I've tried it on my two computers (1. Macbook Pro 2016 15' Connected via USB C then tried DP 2. AMD 3600, 2070 Super, 16GB Ram. So I doubt my hardware is the issue. I''ve downgraded drivers on windows and MacOS and experince the same result. Here is link that shows my issue https://imgur.com/a/tAMqlwe

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq Pro 24 Pen Delay

Postby wacom5 » Tue 1. Sep 2020, 14:41

Hi,
What we see in the video you shared is expected. There will always be a delay between the pen input and rendering the strokes. You can slightly improve this by reducing or disabling Brush Stroke Smoothing or checking the steps here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html however, your strokes are already quite good.
Need immediate help? Contact our Support: https://support.wacom.com


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