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a swarm of dead pixels

Cintiq and Cintiq Pro
shirow1973
Posts: 4
Joined: Wed 15. Apr 2020, 09:20

a swarm of dead pixels

Postby shirow1973 » Fri 4. Sep 2020, 11:40

I recently bought a brandnew Cintiq 32 pro but after a few months I noticed a swarm of dead pixels in the area where I work most.
Granted, it is only visible with the darkest colors (for now) but it is there. Hundreds of them. It doesn't bother me for the moment, but
I'm worried this might get worse. I tried contacting Wacom via phone or online form but they are either busy with other customers or the form just gives me error messages.
After some inverstigating, I found that I'm not the only one with this problem and that it seems very common with this model.
What am I to do?

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: a swarm of dead pixels

Postby wacom5 » Mon 7. Sep 2020, 08:25

Hi,
You need to contact Support and have your device repaired. This is the only possible solution.
You can also contact them through chat. https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com


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