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Cintiq 22" right and left express keys mixed up

Wacom One, Cintiq and Cintiq Pro
Sesamme
Posts: 21
Joined: Thu 9. Nov 2017, 08:47

Cintiq 22" right and left express keys mixed up

Postby Sesamme » Mon 21. Sep 2020, 13:33

I have installed fresh Wacom Cintiq 22" on a work Windows 10 machine, and first thought that the express keys just stopped working, but instead I have realized that the right and left sides just got mixed up! Now I have my express keys on the left doing what is set up on the right, and vice versa.
Drivers updated to the latest, as well as all setting were reset. Still no change.

wacom5
Posts: 1412
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 22" right and left express keys mixed up

Postby wacom5 » Thu 12. Nov 2020, 07:39

That is very strange. Can you please contact the support team for a more complete diagnose?
Need immediate help? Contact our Support: https://support.wacom.com

Sesamme
Posts: 21
Joined: Thu 9. Nov 2017, 08:47

Re: Cintiq 22" right and left express keys mixed up

Postby Sesamme » Thu 22. Apr 2021, 15:21

This issue was gone once we have changed the PC machine itself.
Not sure what happened...


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