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Wacom Cintiq 32 Pro Catalina Sticky keys bug

Cintiq and Cintiq Pro
Mayestro
Posts: 2
Joined: Wed 23. Sep 2020, 21:14

Wacom Cintiq 32 Pro Catalina Sticky keys bug

Postby Mayestro » Wed 23. Sep 2020, 21:24

Hello!

I purchased a Cintiq 32 Pro. A really phantastic pice... unfortunetly it doesnt work correctly...

I ran it on an actual iMac 5K with latest Version of Mac OS Catalina (15.3) and latest Wacom Driver (6.3.40-2).
Everyday, after use the Tablet for 2-3 hours, i run into tbe sticky keys eroor, where the shift and alt modifier key get stucked and make the tablet unuasable. after a restart it works for a few minutes an the problem comes again.

Impossible to work with this...
This drivves me crazy....

Does anybody has the same Problem, is there a solution?
Otherwise i will sent it back to wacom, cause it is unuasable...

Kind regards Sebastian

thenickdude
Posts: 16
Joined: Fri 14. Feb 2020, 01:53

Re: Wacom Cintiq 32 Pro Catalina Sticky keys bug

Postby thenickdude » Sat 26. Sep 2020, 00:53

This is a known problem with the 6.3.40-2 driver:

http://www.forum.wacom.eu/viewtopic.php?f=11&p=10620

Reverting to the previous 6.3.39-1 should fix it, here's the download link:

https://cdn.wacom.com/u/productsupport/ ... 3.39-1.dmg

mikahawkins
Posts: 5
Joined: Fri 18. Sep 2020, 18:38

Re: Wacom Cintiq 32 Pro Catalina Sticky keys bug

Postby mikahawkins » Sun 27. Sep 2020, 11:30

Try downloading this driver. It may get the job done.
https://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.39-1.dmg
If you are using Win 10, you can try troubleshooting option and use it on Win 8 mode. Let me know if there is anything else I can do to help.

Mayestro
Posts: 2
Joined: Wed 23. Sep 2020, 21:14

Re: Wacom Cintiq 32 Pro Catalina Sticky keys bug

Postby Mayestro » Wed 30. Sep 2020, 12:03

Hello, Thank you very much...

Installed the Driver 6.3.39-1. Unfortunately I must reconfigure all Settings... Wich takes about 2 Hours... cause I can't restore the Settings from newer Driver...

But the issue is almost gone...

No answer from Wacom Support... such a great Product, such a miserable Service and Software...

So Happy that it now can use the Cintiq


Sorry for Bad English :)
Kind regards
Sebastian


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