News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 21UX Gen 1 Section of the screen making pen "jump"

Cintiq and Cintiq Pro
chantale5028
Posts: 1
Joined: Tue 20. Oct 2020, 20:43

Cintiq 21UX Gen 1 Section of the screen making pen "jump"

Postby chantale5028 » Tue 20. Oct 2020, 21:00

Hi! I am having issues with my Cintiq 21UX Gen 1. Whenever I try to draw on a certain section of the screen (a narrow rectangular strip almost directly in the center) it makes the line jump. It's hard to describe in words so I've included a link to a photo. At first I thought it was an issue of re-calibrating the pen or lag, but I've done all the recommended things to fix those issues and it's still a problem. I've ruled out the pen being the issue. I think that part of the screen might just be broken, but I'm hoping to get confirmation that this is the case before going out and dropping 1k a new device.

https://imgur.com/a/7xAhUEK

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 21UX Gen 1 Section of the screen making pen "jump"

Postby wacom5 » Tue 10. Nov 2020, 13:00

Your device has a dead scanline which means it will not be able to detect the pen in a portion of the display - normally a vertical band. This can only be fixed by replacing the sensor under the display. Unfortunately, your device is too old and no longer serviceable.
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Pen Displays”