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Cintiq Pro 32 Lag

Posted: Thu 29. Oct 2020, 01:22
by Aguilight
Hello Friends,

Im in the middle of a project development and my Cintiq is acting up, its lagging at the initial strokes. instead of drawing circles is drawing D shapes

Im working a New Mac Pro 16. Cores 128 Ram , Radeon W5700x , latest version of MacOs.


heres an image so you can see what i mean, issue persists across different programs.
https://ibb.co/xsq9x3X

What do you think?

Re: Cintiq Pro 32 Lag

Posted: Tue 10. Nov 2020, 12:54
by wacom5
Hi. Thanks for the image.
That seems like a software issue. The stroke is no being rendered correctly. Make sure you install the latest Wacom driver if you haven't already.
What software are you using?

Re: Cintiq Pro 32 Lag

Posted: Mon 16. Nov 2020, 15:32
by Aguilight
Hello, im using the latest version of photoshop and latest version of the wacom drivers as well. But this happenes across all software like Autodesk Sketchbook and painter. How can i fix this?


Thanks

Re: Cintiq Pro 32 Lag

Posted: Tue 17. Nov 2020, 16:07
by wacom5
Doesn't seem that it is happening with every stroke (judging from your Screenshot only). So I still think this is software related. Can you please contact our support them and report this to them. We will need to run more tests and collect data.

Re: Cintiq Pro 32 Lag

Posted: Fri 20. Nov 2020, 03:14
by Aguilight
Can you please give me the email for support? I tried to go to https://www.wacom.com/en-us/suppor but all contact emails or forms have been conveniently hidden.

Re: Cintiq Pro 32 Lag

Posted: Fri 20. Nov 2020, 15:28
by wacom5
The webform is under the phone numbers. You will need to select your region first. You can also use the live chat and talk to a support agent immediately.