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after following instructions for macOs 10.15 Catalina cintiq still does not work

Posted: Fri 30. Oct 2020, 07:23
by tomsha
Hi
I have purchased a brand new cintiq 16 this week and i have been trying to connect it to my Mac book pro 13 mid2014. the displays works but the pro pen 2 does not. the only thing that works is the quick menu when i press the upper pen button. all other stuff like actually using the pen or right clicking - does not work
i have followed your instructions for macOs Catellina several times making sure I did not miss anything. still the pen does not work.

please guide me through how to solve it

thanx

Re: after following instructions for macOs 10.15 Catalina cintiq still does not work

Posted: Tue 10. Nov 2020, 12:50
by wacom5
Please contact our support for a full system diagnose. We will need to collect more information in order to help you.