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Cintiq 16 skipping problem

Cintiq and Cintiq Pro
elsevilla
Posts: 33
Joined: Tue 20. Jun 2017, 17:56

Cintiq 16 skipping problem

Postby elsevilla » Tue 3. Nov 2020, 02:44

Randomly one stroke skips and the tablet stops working until i lift the pen and place it again on the screen. Anyone knows why is this happening?

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 16 skipping problem

Postby wacom5 » Tue 10. Nov 2020, 12:30

Need a bit more information.
Driver version? Operating system?
Does this happen with every App or only a specific one?
Need immediate help? Contact our Support: https://support.wacom.com

elsevilla
Posts: 33
Joined: Tue 20. Jun 2017, 17:56

Re: Cintiq 16 skipping problem

Postby elsevilla » Sat 14. Nov 2020, 18:46

This happens a lot in Corel Painter 2021 , im using windows 10 latest version, plus latest driver from Wacom, also my windows its second time installed from scratch.

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 16 skipping problem

Postby wacom5 » Mon 16. Nov 2020, 07:00

Only with Corel or other apps as well? Are you using Windows Ink? You can disable this from the "Calibrate" section in the Wacom Driver preferences.
Need immediate help? Contact our Support: https://support.wacom.com

elsevilla
Posts: 33
Joined: Tue 20. Jun 2017, 17:56

Re: Cintiq 16 skipping problem

Postby elsevilla » Wed 18. Nov 2020, 17:55

Yeah i had tried that too. Bug still there.

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: Cintiq 16 skipping problem

Postby wacom5 » Thu 19. Nov 2020, 08:09

Please contact our Customer Support team then. They need to look deeper into this. https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com


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