Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

Nib Allignment

Wacom One, Cintiq and Cintiq Pro
itsonlymeagain
Posts: 4
Joined: Thu 23. Apr 2020, 12:39

Nib Allignment

Postby itsonlymeagain » Mon 9. Nov 2020, 12:04

Cintiq Pro 24.
Properly calibrated. However unless I hold the pen perfectly upright
the cursor is off. Anywhere from 1 nib width to 5.
Have tried tilt control in all different positions.
Tried with and without Windows Ink.
Was working until EKR screwed things up.
Can't use EKR. Cintiq is becoming untenable.
6 months old.
Any help or advice is greatly welcomed.

wacom5
Posts: 1415
Joined: Tue 8. Aug 2017, 14:35

Re: Nib Allignment

Postby wacom5 » Tue 10. Nov 2020, 12:22

Seems that you have some separate issues.
First, please check the manual of the EKR and follow the troubleshooting section: http://101.wacom.com/UserHelp/en/TOC/EKR-100.html
As for the offset you observe with the pen, is it following the pen around from multiple directions or is the offset always in the same direction regarding the Pen Nib position? Does this distance increase in a specific portion of the display, ie. becomes longer when you move the pen towards an edge for example? Does the eraser end of the Pen produce the same offset?
Have you been able to try a different computer / USB cable?
Need immediate help? Contact our Support: https://support.wacom.com

itsonlymeagain
Posts: 4
Joined: Thu 23. Apr 2020, 12:39

Re: Nib Allignment

Postby itsonlymeagain » Wed 18. Nov 2020, 12:14

Will update with response as soon as poss.


Return to “Pen Displays”