News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Cintiq 16, having trouble setting it up

Cintiq and Cintiq Pro
Marasmusine
Posts: 2
Joined: Fri 18. Dec 2020, 12:21

Cintiq 16, having trouble setting it up

Postby Marasmusine » Fri 18. Dec 2020, 12:30

Hello,
I am trying to set up a new cintiq 16.
I have followed the proceudre on the wacom site:
Tablet is connected to mains power, usb and hdmi. Computer chimes to tell me a device is connected.
I downloaded the driver.
Ran the driver, it installed OK.
Prompted to restart the computer.
After the restart, no further prompts come up. No setup wizard.
Tried a different USB port.
Tried installing the driver again.
Windows 10 Settings -> Devices shows the Cintiq 16 listed under "other devices".
The Wacom Desktop Center was installed - it says no device installed.

What am I missing?

Marasmusine
Posts: 2
Joined: Fri 18. Dec 2020, 12:21

Re: Cintiq 16, having trouble setting it up

Postby Marasmusine » Sat 19. Dec 2020, 21:37

Never mind, I found the problem.

Neither the video or the text instructions at wacom/start actually tell you there's a power button on the device itself. It's barely visible! I found out from a 3rd party video.


Return to “Pen Displays”