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a swarm of dead pixels?

Cintiq and Cintiq Pro
Posts: 1
Joined: Wed 30. Dec 2020, 13:36

a swarm of dead pixels?

Postby BlakeLouis » Wed 30. Dec 2020, 13:37

I recently bought a brandnew Cintiq 32 pro but after a few months I noticed a swarm of dead pixels in the area where I work most.
Granted, it is only visible with the darkest colors (for now) but it is there. Hundreds of them. It doesn't bother me for the moment, but
I'm worried this might get worse. I tried contacting Wacom via phone or online form but they are either busy with other customers or the form just gives me error messages.
After some inverstigating, I found that I'm not the only one with this problem and that it seems very common with this model.
What am I to do?

Posts: 1287
Joined: Tue 8. Aug 2017, 14:35

Re: a swarm of dead pixels?

Postby wacom5 » Wed 30. Dec 2020, 15:10

Please insist on contacting the Customer Support team. You cannot solve this by your own.
Need immediate help? Contact our Support:

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