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12wx: No device connected, Dekstop Center ONLY

Wacom One, Cintiq and Cintiq Pro
SkeleLock
Posts: 2
Joined: Mon 4. Jan 2021, 02:38

12wx: No device connected, Dekstop Center ONLY

Postby SkeleLock » Mon 4. Jan 2021, 02:44

Hey everyone

To elaborate on the title, I recently got a new computer, and went through the usual cintiq set up. It all works fine but I want the display to match the computer monitor better, but the Desktop Center says "No device detected." I went through all the confirmed fixes online, with restarting the service, updating the driver, uninstalling everything and reinstalling from scratch, etc. The thing is, my computer and the Tablet Preferences app recognize the tablet, but the Desktop Center will not. I have pressure sensitivity control, I can set up button preferences and calibrate the Cintiq, but without the Wacom Desktop Center I can't do anything about the screen color.

Does anyone know why the Desktop Center alone will not recognize the tablet? Thank you for your help!

wacom5
Posts: 1336
Joined: Tue 8. Aug 2017, 14:35

Re: 12wx: No device connected, Dekstop Center ONLY

Postby wacom5 » Tue 5. Jan 2021, 12:05

Hi,
This model is older than the Wacom Desktop Center was introduced so it will not be detected by it. However, you don't need the Wacom Desktop Center to access the Wacom Display Settings. You can find this program in your computer by using the search bar.
Need immediate help? Contact our Support: https://support.wacom.com

SkeleLock
Posts: 2
Joined: Mon 4. Jan 2021, 02:38

Re: 12wx: No device connected, Dekstop Center ONLY

Postby SkeleLock » Mon 8. Feb 2021, 04:03

wacom5 wrote:Hi,
This model is older than the Wacom Desktop Center was introduced so it will not be detected by it. However, you don't need the Wacom Desktop Center to access the Wacom Display Settings. You can find this program in your computer by using the search bar.


Hi, thank you for your response!

I have tried searching "Wacom Display Settings" in my search bar, but that does not come up anywhere on my computer. Google searches for its location all say I need to open the Wacom Desktop Center to access the Wacom Display Settings. Since the 12wx is not supported by the Desktop Center, is there something else I should be searching for to access the Display Settings for my device?

Thank you again for your help!

wacom5
Posts: 1336
Joined: Tue 8. Aug 2017, 14:35

Re: 12wx: No device connected, Dekstop Center ONLY

Postby wacom5 » Mon 8. Feb 2021, 08:06

Sorry, I forgot to mention. The Display Settings exe file is called LCDSettings.exe and is located in "C:\Program Files\Tablet\Wacom\32"
Need immediate help? Contact our Support: https://support.wacom.com


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