Customer Support: https://support.wacom.com/

DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 13HD, duplicate display causes pen mirror issue.

Cintiq and Cintiq Pro
jkristia
Posts: 4
Joined: Thu 5. Jan 2017, 14:18

Cintiq 13HD, duplicate display causes pen mirror issue.

Postby jkristia » Sat 25. Mar 2017, 00:36

I just received my 13HD today - yeah!!.
I have 2 monitors, with #1 being my main monitor, and when I attached the tablet it was detected as monitor #3.
Unfortunately I have a couple of issue I would like to see if I can fix. I was in contact with support but he was not able to help.

1) when I use the monitor as #3, then all touch input goes to the main monitor #1. The pen works correct.
2) if I mark #1 and #3 as duplicate (this is Windows, and this is what I would like to have), then the pen get mirrored around both axis, when I move left the pen goes right, when I move up tit moves down. Switching the 'handeness' setting between left and right hand does not make any difference, it seems to only change the express buttons. Flipping the 'landscape - mirrored' in the monitor setting flips the screen upside down, but the pen is still mirrored.
3), if I mark #3 as my primary monitor then the tablet works correct with pen and touch - right until I select duplicate #1 and #3, then again the pen is mirrored.

Work around is to keep separate monitors with #3 as the primary, only then does the pen and touch work.

IT was installed today with latest drives.

Any suggestions ?

jkristia
Posts: 4
Joined: Thu 5. Jan 2017, 14:18

Re: Cintiq 13HD, duplicate display causes pen mirror issue.

Postby jkristia » Mon 27. Mar 2017, 13:22

Fixed. Turned out to be a display driver setting (NVIDIA) and nothing related to the Wacom driver. Sweet, I really like my cintiq 13HD. It is awesome.

maxforward
Posts: 15
Joined: Wed 4. Jan 2017, 20:53

Re: Cintiq 13HD, duplicate display causes pen mirror issue.

Postby maxforward » Thu 30. Mar 2017, 06:49

what was the specific setting you adjusted on the NVIDIA driver?

jkristia
Posts: 4
Joined: Thu 5. Jan 2017, 14:18

Re: Cintiq 13HD, duplicate display causes pen mirror issue.

Postby jkristia » Thu 30. Mar 2017, 12:13

I know this is strange, but I simply used the 'Set up multiple displays' setting in the NVIDIA Control Panel rather than using Windows multiple display setting. By playing with the setting in there I was able to get it working correct.

jkenny23
Posts: 1
Joined: Sun 29. Jul 2018, 06:00

Re: Cintiq 13HD, duplicate display causes pen mirror issue.

Postby jkenny23 » Sun 29. Jul 2018, 06:08

Sorry to revive an ancient thread, but I have this exact issue. I have a 1080p monitor in normal orientation, and Cintiq 13HD which I would like to use left handed (buttons on the right), but in duplicate there is no option to set just one of the 2 monitors flipped, or if I do manage that then the pen is reversed. Can you describe/show a picture of the exact NVIDIA settings that worked for you? I tried several different combinations but couldn't get what I wanted.


Return to “Pen Displays”