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27QHD Touch works with DisplayPort but not with HDMI

Wacom One, Cintiq and Cintiq Pro
nylnook
Posts: 2
Joined: Mon 22. Feb 2021, 21:09

27QHD Touch works with DisplayPort but not with HDMI

Postby nylnook » Mon 22. Feb 2021, 21:23

Hi,

I have a Cintiq 27QHD Touch since several years, and it's connected from the begining with the DisplayPort to my PC. Works well.

Today I tried to plug in a Nintendo Switch into the HDMI port to use the Cintiq as a big screen... but it's undetected even if I switch off the computer and unplug the DisplayPort cable.
I get the message "No DisplayPort Cable, The display will go into Power Save Mode in 5 minutes."

I also tried another HDMI cable, and I tried to plug the PC with the HDMI cable instead of the DisplayPort, same message. So I'm thinking my HDMI plug is broken ... or there is something to do I don't know to force the Cintiq to use HDMI as an input instead of DisplayPort.

Any idea ?
Is it possible to use the Cintiq as a screen for a Nintendo Switch (I don't want to buy another screen... ) ?

Thanks in advance for your answers !

wacom5
Posts: 1372
Joined: Tue 8. Aug 2017, 14:35

Re: 27QHD Touch works with DisplayPort but not with HDMI

Postby wacom5 » Tue 23. Feb 2021, 09:14

The Cintiq will change to whatever input is available. If you tried a different cable and input device then the issue has to be with the Cintiq. You can try using a DisplayPort to HDMI adapter to connect to your switch in the meantime. To permanently fix the issue you will need to check with our support.
Need immediate help? Contact our Support: https://support.wacom.com

nylnook
Posts: 2
Joined: Mon 22. Feb 2021, 21:09

Re: 27QHD Touch works with DisplayPort but not with HDMI

Postby nylnook » Wed 24. Feb 2021, 20:30

Thanks for your answer, I'll try with a third cable and an adapter !


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