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27QHD Touch works with DisplayPort but not with HDMI

Posted: Mon 22. Feb 2021, 21:23
by nylnook
Hi,

I have a Cintiq 27QHD Touch since several years, and it's connected from the begining with the DisplayPort to my PC. Works well.

Today I tried to plug in a Nintendo Switch into the HDMI port to use the Cintiq as a big screen... but it's undetected even if I switch off the computer and unplug the DisplayPort cable.
I get the message "No DisplayPort Cable, The display will go into Power Save Mode in 5 minutes."

I also tried another HDMI cable, and I tried to plug the PC with the HDMI cable instead of the DisplayPort, same message. So I'm thinking my HDMI plug is broken ... or there is something to do I don't know to force the Cintiq to use HDMI as an input instead of DisplayPort.

Any idea ?
Is it possible to use the Cintiq as a screen for a Nintendo Switch (I don't want to buy another screen... ) ?

Thanks in advance for your answers !

Re: 27QHD Touch works with DisplayPort but not with HDMI

Posted: Tue 23. Feb 2021, 09:14
by wacom5
The Cintiq will change to whatever input is available. If you tried a different cable and input device then the issue has to be with the Cintiq. You can try using a DisplayPort to HDMI adapter to connect to your switch in the meantime. To permanently fix the issue you will need to check with our support.

Re: 27QHD Touch works with DisplayPort but not with HDMI

Posted: Wed 24. Feb 2021, 20:30
by nylnook
Thanks for your answer, I'll try with a third cable and an adapter !