Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

13HD Problems

Wacom One, Cintiq and Cintiq Pro
whitewitch
Posts: 1
Joined: Sun 1. Aug 2021, 00:25

13HD Problems

Postby whitewitch » Sun 1. Aug 2021, 00:30

I've had my 13HD for about 8 years now, and just recently replaced the stupid 3 in 1 cable. Again. Okay, so between both cables, the USB portion isn't working. What I mean by this is, the pen, the express keys--nothing works beyond the display. It doesn't show as connected either. So I decided to rollback the drivers, try new USB ports. Nothing. So then I decided to test it on two separate laptops. Same problem; the USB portion doesn't work, but the display does. Is the tablet itself done in? I'm not really sure what else to do at this point.

wacom5
Posts: 1467
Joined: Tue 8. Aug 2017, 14:35

Re: 13HD Problems

Postby wacom5 » Mon 2. Aug 2021, 09:10

Hi,
You did all the right steps to troubleshoot the issue. Unfortunately, it seems that the problem is with the Cintiq itself - either the port and connectors are broken or the main PCB had a failure.
The device will need to be repaired so I would recommend contacting the Support team.
Need immediate help? Contact our Support: https://support.wacom.com


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