Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.

See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

Wacom Cintiq goes into power saver mode after Mac load screen

Wacom One, Cintiq and Cintiq Pro
Posts: 1
Joined: Fri 17. Sep 2021, 03:03

Wacom Cintiq goes into power saver mode after Mac load screen

Postby mariyapy » Fri 17. Sep 2021, 03:11

I'm using a Cintiq 22HD with a second monitor on Mojave. After the Mac load screen, the display goes into power saver mode repeatedly. I see a dark screen and short flashes of the power saver box periodically, sometimes for no more than a second or too, like it got cut short. I can tell the screen is still registering something because in my two-screen set up, I see my cursor disappear to the Cintiq side of the screens. I can also type my password to log in.

My equipment had just been fedex'd to me, and prior to that everything was working fine.

I had this happen years ago at one of my previous jobs with a Wacom that wasn't mine and I just can't for the life of me remember what the solution was. Hope this rings a bell for someone. I'm not able to work until I get this fixed!!

Posts: 1468
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom Cintiq goes into power saver mode after Mac load screen

Postby wacom5 » Mon 20. Sep 2021, 08:57

Sorry but this was not clear to me - does the "no signal" appear immediately when you power ON the device (after the Wacom logo pops up) or only after you log in?

I would start by checking the video cables and if you are using any 3rd party cable adapters, try replacing these first.
Need immediate help? Contact our Support: https://support.wacom.com

Return to “Pen Displays”