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Wacom cintiq 13hd making buzzing noise near connection

Wacom One, Cintiq and Cintiq Pro
Kunji85
Posts: 1
Joined: Sun 10. Oct 2021, 18:08

Wacom cintiq 13hd making buzzing noise near connection

Postby Kunji85 » Sun 10. Oct 2021, 18:15

ive posted a youtube link below

https://youtu.be/GLLjersPYgs

please pay attention to the second half of the video it makes a buzzing noise, can someone please explain what this is and how to fix it.

thanks

wacom5
Posts: 1484
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom cintiq 13hd making buzzing noise near connection

Postby wacom5 » Mon 11. Oct 2021, 07:03

That hum comes from something vibrating on the inside at a regular frequency. The causes can be different. See here: https://en.wikipedia.org/wiki/Electromagnetically_induced_acoustic_noise
To be sure it will continue working properly, the device should be checked and repaired.
Please check with our support team.
Cheers
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