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Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

New Operating System releases:
macOS 12 ("Monterey") support: Is there a driver for macOS 12 Monterey?
Windows 11 support: Is there a driver for Windows 11?

MacOS Driver Setup: Setting up the Wacom driver with macOS

Issues with MS Edge browser:
When MS Edge is updated to version 94 and then opened and interacted with a Pen display the computer will crash and give the “Blue screen of death.”
This is NOT a Wacom driver issue, it has been reported from other devices using Windows Ink as well.
Disabling Windows Ink in Windows will resolve the issue.
See https://support.wacom.com/hc/en-us/arti ... -can-I-do-

27QHD integral USB ports not working?

Wacom One, Cintiq and Cintiq Pro
PeterKelly
Posts: 19
Joined: Mon 25. Sep 2017, 10:47

27QHD integral USB ports not working?

Postby PeterKelly » Fri 28. Jan 2022, 10:27

I have always used the side port on my 27QHD to keep my EK remote plugged in and charged.
However, it seems to have stopped working and leaving the remote to go flat.

Unfortunately, there doesn't seem to be any mention of these ports anywhere in the Wacom site, nor anywhere else in the internet! Does anyone know if this could be a driver issue, or whether hardware? I would have thought it a straight connection, so if the port didn't work, neither would the tablet, so can anyone explain?

wacom5
Posts: 1559
Joined: Tue 8. Aug 2017, 14:35

Re: 27QHD integral USB ports not working?

Postby wacom5 » Mon 31. Jan 2022, 08:56

Hi,
The Wacom driver would have no influence on the port whatsoever. This is for sure a hardware issue. Please try to cross check the remote with other USB ports and other cables to see what works and what doesn't.
Need immediate help? Contact our Support: https://support.wacom.com


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