Updated with a movie:
https://www.youtube.com/watch?v=bHUNJ53 ... e=youtu.be
my camera hardly picks it up, hopefully you see what i mean, you will see a ripple effect like the Hertz is wrong.
When the pen gets close to the screen the screen get alitle distorted and makes wavylines across in a area around the pen nib(it's very subtle), anyone know if this is a driver issue or that I am running at 1440p and not 4K?
or is the screen malfunctioning and should i return it?
News 20.07.2020:
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
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About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
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cintiq pro 16 distorted screen
Re: cintiq pro 16 distorted screen
I just received my new(refurbished) Cintiq Pro 16 and it seems to be all good except for this ripple distortion that you mentioned. I can't seem to find many other instances of this online. I know this was a while ago but did you find a solution?
I agree that it seems like a hertz problem or some kind of electrical interference of some sort. It's very slight but it's definitely not a normal thing. I'm running it off an iMac on Mojave. I'm getting a new MacBook Pro 16 inch in a few days and I'm hoping that may go away with a direct USB-C connection.
I agree that it seems like a hertz problem or some kind of electrical interference of some sort. It's very slight but it's definitely not a normal thing. I'm running it off an iMac on Mojave. I'm getting a new MacBook Pro 16 inch in a few days and I'm hoping that may go away with a direct USB-C connection.
Re: cintiq pro 16 distorted screen
This is a consequence of the EMR sensor interfering with the screen's operating frequency (not the same as refresh rate). This is more noticeable in our 16" displays but this is not a defect. It does not interfere with standard functionality of the device.
Need immediate help? Contact our Support: https://support.wacom.com
Re: cintiq pro 16 distorted screen
Good to know. Thanks for the clarification.