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Thunderbolt 3 to Cintiq Pro 13

Cintiq and Cintiq Pro
brelane33
Posts: 2
Joined: Tue 11. Apr 2017, 14:24

Thunderbolt 3 to Cintiq Pro 13

Postby brelane33 » Tue 11. Apr 2017, 14:34

Hello all,

I am able to get my Cintiq pro 13 to work with the DP + USB to USB-C adapter, however when I try to connect it directly to the Thunderbolt 3 port on my computer using a Thunderbolt 3, or the supplied USB-C cable, it will only act as a secondary display. I do not get any touch or pen capabilities. I have an Alienware 15 R4 laptop.

This has been really frustrating because I sent back a Cintiq 13HD and that actually seemed to work better and be less cluttered. I bought the pro 13 specifically because I wouldn't need as many cables. Thanks!

tabletone
Posts: 18
Joined: Tue 11. Apr 2017, 16:02

Re: Thunderbolt 3 to Cintiq Pro 13

Postby tabletone » Wed 12. Apr 2017, 22:39

I have the same problem with cintiq pro 16 and dell xps

brelane33
Posts: 2
Joined: Tue 11. Apr 2017, 14:24

Re: Thunderbolt 3 to Cintiq Pro 13

Postby brelane33 » Thu 13. Apr 2017, 02:26

Bump!

tabletone
Posts: 18
Joined: Tue 11. Apr 2017, 16:02

Re: Thunderbolt 3 to Cintiq Pro 13

Postby tabletone » Tue 18. Apr 2017, 09:36

Are you using the last alienware bios ?

If not , you can try to update

Rocketboots
Posts: 23
Joined: Sat 4. Mar 2017, 00:25

Re: Thunderbolt 3 to Cintiq Pro 13

Postby Rocketboots » Fri 28. Apr 2017, 11:57

I have the same problem with a Dell XPS 15 (9560).

Which DP + USB to USB-C adapter are you using? Does it allow you to use the Cintiq at 4k 60hz? And does it induce any other problems - my keyboard input lags or skips strokes when I connect he Cintiq Pro to the XPS via the USB-C cable.

Rocketboots
Posts: 23
Joined: Sat 4. Mar 2017, 00:25

Re: Thunderbolt 3 to Cintiq Pro 13

Postby Rocketboots » Fri 28. Apr 2017, 12:02

It might also be worth contacting Dell support about the issue, if more people report the issue, then hopefully that will equal more resources dedicated to fixing it.

tabletone
Posts: 18
Joined: Tue 11. Apr 2017, 16:02

Re: Thunderbolt 3 to Cintiq Pro 13

Postby tabletone » Sat 29. Apr 2017, 04:26

I think that now dell and wacom know the problem .

I spoke with both but I couldn´t find any solution and I can tell you that I tried all the possibilities .

tabletone
Posts: 18
Joined: Tue 11. Apr 2017, 16:02

Re: Thunderbolt 3 to Cintiq Pro 13

Postby tabletone » Mon 22. May 2017, 14:03

Anyone knows if the problem is fixed with the last dell xps 9560 bios update ?


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