New driver posted for Mac, version 6.3.25 now supporting OSX High Sierra. Windows driver is still 6.3.24. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Thunderbolt 3 to Cintiq Pro 13

Cintiq and Cintiq Pro
brelane33
Posts: 2
Joined: Tue 11. Apr 2017, 14:24

Thunderbolt 3 to Cintiq Pro 13

Postby brelane33 » Tue 11. Apr 2017, 14:34

Hello all,

I am able to get my Cintiq pro 13 to work with the DP + USB to USB-C adapter, however when I try to connect it directly to the Thunderbolt 3 port on my computer using a Thunderbolt 3, or the supplied USB-C cable, it will only act as a secondary display. I do not get any touch or pen capabilities. I have an Alienware 15 R4 laptop.

This has been really frustrating because I sent back a Cintiq 13HD and that actually seemed to work better and be less cluttered. I bought the pro 13 specifically because I wouldn't need as many cables. Thanks!

tabletone
Posts: 18
Joined: Tue 11. Apr 2017, 16:02

Re: Thunderbolt 3 to Cintiq Pro 13

Postby tabletone » Wed 12. Apr 2017, 22:39

I have the same problem with cintiq pro 16 and dell xps

brelane33
Posts: 2
Joined: Tue 11. Apr 2017, 14:24

Re: Thunderbolt 3 to Cintiq Pro 13

Postby brelane33 » Thu 13. Apr 2017, 02:26

Bump!

tabletone
Posts: 18
Joined: Tue 11. Apr 2017, 16:02

Re: Thunderbolt 3 to Cintiq Pro 13

Postby tabletone » Tue 18. Apr 2017, 09:36

Are you using the last alienware bios ?

If not , you can try to update

Rocketboots
Posts: 18
Joined: Sat 4. Mar 2017, 00:25

Re: Thunderbolt 3 to Cintiq Pro 13

Postby Rocketboots » Fri 28. Apr 2017, 11:57

I have the same problem with a Dell XPS 15 (9560).

Which DP + USB to USB-C adapter are you using? Does it allow you to use the Cintiq at 4k 60hz? And does it induce any other problems - my keyboard input lags or skips strokes when I connect he Cintiq Pro to the XPS via the USB-C cable.

Rocketboots
Posts: 18
Joined: Sat 4. Mar 2017, 00:25

Re: Thunderbolt 3 to Cintiq Pro 13

Postby Rocketboots » Fri 28. Apr 2017, 12:02

It might also be worth contacting Dell support about the issue, if more people report the issue, then hopefully that will equal more resources dedicated to fixing it.

tabletone
Posts: 18
Joined: Tue 11. Apr 2017, 16:02

Re: Thunderbolt 3 to Cintiq Pro 13

Postby tabletone » Sat 29. Apr 2017, 04:26

I think that now dell and wacom know the problem .

I spoke with both but I couldn´t find any solution and I can tell you that I tried all the possibilities .

tabletone
Posts: 18
Joined: Tue 11. Apr 2017, 16:02

Re: Thunderbolt 3 to Cintiq Pro 13

Postby tabletone » Mon 22. May 2017, 14:03

Anyone knows if the problem is fixed with the last dell xps 9560 bios update ?


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