Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

No Data cintiq pro 16 - Thunderbolt 3

Cintiq and Cintiq Pro
Posts: 3
Joined: Mon 17. Jul 2017, 05:22

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby frenchev » Mon 17. Jul 2017, 05:35

I have the absolute same problem Dell XPS 9560 with WCP16. I spent like € 100,00 for different cables and adapters but nothing helped.

Nothing helps and I don't know who is to blame - Dell or Wacom? Which device should I send back to the store the Dell or the Wacom?
In the store we tried the wacom with 3 different laptops with USB type C - Lenovo x1 carbon, Dell XPS 13 (don't remember the third one) and it worked perfect.

Posts: 18
Joined: Tue 11. Apr 2017, 16:02

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby tabletone » Sat 22. Jul 2017, 22:50

Hi , did you try to update the bios ( Dell released a new bios update and they did some changes in the usb-c port )

I am interested to know if you are lucky with this solution

A greeting

Posts: 3
Joined: Mon 17. Jul 2017, 05:22

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby frenchev » Sun 23. Jul 2017, 19:11

Yes, I updated the BIOS to the last version with no result.

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