NEW tablet drivers 6.3.21-10 for Windows and 6.3.21-8 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch on display tablets. Last update for an issue with transferring paper sketches or sketching in Inkspace

for OSX: Wavy lines problem fixed polus a number of other issues fixed or improved.

No Data cintiq pro 16 - Thunderbolt 3

Cintiq and Cintiq Pro
tabletone
Posts: 13
Joined: Tue 11. Apr 2017, 16:02

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby tabletone » Tue 18. Apr 2017, 21:29

Thank you for your answer . I tried with a thunderbolt 3 cable that I bought . The problem is not the cable .

I tried all the three ports with no luck . I think that this tablet has some problems with the usb-c connectors .

YairHerrera
Posts: 5
Joined: Fri 14. Apr 2017, 14:37

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby YairHerrera » Tue 18. Apr 2017, 21:38

Well, I guess the only thing to discard is to try it on a different pc with thunderbolt 3. Of course, they don't grow in every corner. But it's the only way to know for sure if it's the tablet.
By the way I read that it's the TOP LEFT port that should be use to conect to the pc. Some couldn't get 4k with other ports.
I hope you can solve it and please let us know if you can.

YairHerrera
Posts: 5
Joined: Fri 14. Apr 2017, 14:37

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby YairHerrera » Tue 18. Apr 2017, 21:47

Have you tried also install older versions of the tablet driver?
For this I would first uninstall and delete all the folders from program files and etc. Restart and then try with one or two versions. If there are.

tabletone
Posts: 13
Joined: Tue 11. Apr 2017, 16:02

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby tabletone » Tue 18. Apr 2017, 22:22

Yes , I tried all wacom drivers that I found .

Now I will try with an external wifi card to see if that helps . If I find a solution I will write it here

Thanks again and a greeting

Rocketboots
Posts: 12
Joined: Sat 4. Mar 2017, 00:25

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby Rocketboots » Fri 28. Apr 2017, 11:51

I'm having the same problem with a Dell XPS 15 (9560).

Have you been in touch with Dell tech support about the issue?

nrochen2
Posts: 3
Joined: Thu 27. Apr 2017, 23:08

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby nrochen2 » Fri 28. Apr 2017, 18:53

Same problem, with a dell xps 15 9560.

tabletone
Posts: 13
Joined: Tue 11. Apr 2017, 16:02

Re: No Data cintiq pro 16 - Thunderbolt 3

Postby tabletone » Sat 29. Apr 2017, 04:22

I have a dell xps 9560 too .

Finally I sent back the cintiq to the store .

I don´t know what is the problem . My cintiq was working two times around 20 minutes each time but there are someting wrong in the usb-c cintiq connector .

When I moved the cable in the usb-c cintiq connector , the signal was lost and there are no way to make it work again

Very sad because the cintiq looks awesome but I don´t want use wacom link ( too many cables ) .
I saw in YouTube one person with a dell xps and the new dell canvas using thunderbolt 3 and usb-c ports and works like a dream


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