NEW tablet driver 6.3.22-3 for OSX released. For release notes use the link below the driver on the download page. Problem mit modifiers on keyboard getting stuck was fixed.

Laste version for for Windows 6.3.21-10: Fixed several problems related to touch on display tablets. Last update for an issue with transferring paper sketches or sketching in Inkspace

New MacOS drivers!?

Cintiq and Cintiq Pro
Cloda07
Posts: 5
Joined: Fri 21. Apr 2017, 06:49

Re: New MacOS drivers!?

Postby Cloda07 » Fri 21. Apr 2017, 07:17

When can we expect new drivers to fix / unbreak sticky keys? I went through the very time-consuming process of reinstalling El Capitan, and everything else, from scratch on my wife's Mac so that she could work again (and stop driving me crazy through her frustrations). I'll only think of upgrading her Mac again when it seems from the forum that everything is working fine again on Sierra or if the key software that she uses requires the latest macos (which I doubt will happen any time soon). Let's hope this doesn't all start again when macOS 10.13 comes out in September...

wacom1
Posts: 304
Joined: Tue 29. Nov 2016, 09:46

Re: New MacOS drivers!?

Postby wacom1 » Fri 21. Apr 2017, 08:04

We are not aware of any 'sticky key' problem with the current Mac driver on Sierra 6.3.21-8 (see the release notes for known problems). If you refer to problems with pen clicks, pen dragging, doubleclicking, adjust the mouse doubleclick slider for best performance. If you have another problem, contact and report the details to our technical support.

Cloda07
Posts: 5
Joined: Fri 21. Apr 2017, 06:49

Re: New MacOS drivers!?

Postby Cloda07 » Fri 21. Apr 2017, 09:36

I don't have any problems because I reinstalled El Capitan and everything is working perfectly. I am responding to this thread where some of the users - refer to the replies by dcturner and genericusername - indicate that they have problems with sticky keys. As such, it seems that you should be aware that there is a sticky key problem for some of your users and the risk is still there for me to upgrade to Sierra. I'll wait until it is 100% confirmed that everything is working as it should, as it does already on El Capitan.

dsaponaro
Posts: 7
Joined: Fri 21. Apr 2017, 15:06

Re: New MacOS drivers!?

Postby dsaponaro » Sat 22. Apr 2017, 15:52

I can confirm that there does seem to be an issue with he latest driver. Same issue here. Wavy or crooked lines issue seem to be fixed, but modifier keys are a mess when assigned to the button/s on the pen. Maybe this isn't THE "Sticky key issue" but Im not sure what else to call it. Seems like when I press a modifier it won't disengage. Almost like its not toggling. Cant use the eye dropper or change brush size in PS or Painter now since they're modifiers assigned to my pens rocker switch. Essentially makes my 27QHD touch useless as a tablet for painting. Mac Pro with Sierra 10.12.4.

bklynguy98
Posts: 1
Joined: Tue 25. Apr 2017, 15:26

Re: New MacOS drivers!?

Postby bklynguy98 » Tue 25. Apr 2017, 22:43

4/25/17 11:39 AM-
Not that this is solace to all those that are suffering from driver issues but this new driver (Mac, 6.3.21-8) is working great for me. So, the issues are NOT universal with this latest driver. The wavy lines are gone (ABOUT TIME!!!!) and I do NOT experience the sticky modifier key issue. I installed 6.3.21-8 driver on both of my MacBook Pro's: 15" early 2011 and 15" mid 2012, and use both13HD and 24HD Cintiqs. And after rebooting a few times it's still working well. So, perhaps the sticky modifier key problem is not happening on older machines? Note that I before installing the new driver I backed up my Wacom's settings locally to my computer and then used Wacom's Utility to delete both the settings and the old driver (be aware the deletion requires clicking on two separate buttons in their utility app, so be sure to do both). I then restored my old settings.

Btw, most commenters on this topic neglect to mention what hardware they're using but may be very helpful in determining the scope of the problem.

manu123
Posts: 2
Joined: Wed 26. Apr 2017, 17:13

Re: New MacOS drivers!?

Postby manu123 » Wed 26. Apr 2017, 17:21

wacom1 wrote:We are not aware of any 'sticky key' problem with the current Mac driver on Sierra 6.3.21-8 (see the release notes for known problems). If you refer to problems with pen clicks, pen dragging, doubleclicking, adjust the mouse doubleclick slider for best performance. If you have another problem, contact and report the details to our technical support.


I'm very happy that the wavy Jittery line disappeared completely, at least in Photoshop, CSPaint and Sketchbook Pro but I got sticky keys for all software, and to be honest it's worse and more annoying than having wavy lines. Sometimes are sticky keys and sometimes the software doesn't recognize the key press at all. Is there something we (the users that have that problem) can do so you can look at this problem as soon as possible? I really want my work tools to work at 100% and so far it has been disappointment after disappointment every time there's a new driver update...

Onii077
Posts: 13
Joined: Sat 17. Dec 2016, 20:44

Re: New MacOS drivers!?

Postby Onii077 » Wed 26. Apr 2017, 17:49

I'm using the 6.3.21-8 drivers with a Cintiq 27 touch on a Mid2014 MacBook Pro Sierra 10.12.4 with no issues (regular, pro and art pens). I've been using mischief and photoshop (and general MacOS use) with no issues at all, this version even continues to work great with my Logitech G13 (not always the case with prior drivers).

wacom1
Posts: 304
Joined: Tue 29. Nov 2016, 09:46

Re: New MacOS drivers!?

Postby wacom1 » Thu 27. Apr 2017, 10:05

To reproduce such issues, can you provide some additional details ? You have 'sticky keys' with tablet buttons ? pen buttons ? keyboard ? Does it matter which function is assigned to the key (keystroke ? modifier ?) Meanwhile I heard about a problem with pen side buttons in ZBrush, which we could not solve yet. Other software should not be affected. - Do you have external devices (f.e. mouse) attached ? That can affect timing in Sierra reaction.

kenmadsen
Posts: 12
Joined: Wed 4. Jan 2017, 11:43

Re: New MacOS drivers!?

Postby kenmadsen » Thu 27. Apr 2017, 12:44

wacom1 wrote:To reproduce such issues, can you provide some additional details ? You have 'sticky keys' with tablet buttons ? pen buttons ? keyboard ? Does it matter which function is assigned to the key (keystroke ? modifier ?) Meanwhile I heard about a problem with pen side buttons in ZBrush, which we could not solve yet. Other software should not be affected. - Do you have external devices (f.e. mouse) attached ? That can affect timing in Sierra reaction.


Bind shift + something for photoshop on the Wacom Remote for the 27" Cintiq, use said binding on remote, and 1 of maybe 20 times when letting go of the key the shift key 'sticks' which means macOS thinks you are still holding down shift, but not the other button that was part of the binding.. well at least that is how it 'works' for me.

dsaponaro
Posts: 7
Joined: Fri 21. Apr 2017, 15:06

Re: New MacOS drivers!?

Postby dsaponaro » Fri 28. Apr 2017, 00:35

To reproduce such issues, can you provide some additional details ? You have 'sticky keys' with tablet buttons ? pen buttons ? keyboard ? Does it matter which function is assigned to the key (keystroke ? modifier ?) Meanwhile I heard about a problem with pen side buttons in ZBrush, which we could not solve yet. Other software should not be affected. - Do you have external devices (f.e. mouse) attached ? That can affect timing in Sierra reaction.


Ok, So I have the option key assigned to one of the pen buttons for both Corel Painter and Adobe Photoshop in order to toggle the eye dropper tool. I also have the CMD and OPTION button assigned to the other Pen button for Corel Painter and CTRL and OPTION assigned in Adobe Photoshop. This is in order for me to change the brush size in both programs. All of the above constantly "Sticks" after pressing either of the pens buttons. While it might not stick EVERY time, I estimate that they stick 8 out of 10 times. Mac Pro. 27QHD Touch Cintiq. Sierra 10.12.4. I do have an Apple wireless magic mouse connected as well. Tried changing settings in accessibility preferences too with no effect.

Ive gone back and installed the older driver for now, so I can't test other differences for the time being. Unfortunately I just don't have the time to beta test this as it my primary work machine and it essentially renders my tablet useless with my workflow.


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