DRIVER UPDATE
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here:https://www.wacom.com/en-us/support?guideTitle=Is-there-a-compatible-driver-for-Mac-OS-10.14-Mojave%3F&guideId=d4bced14-ee83-4141-a953-a2d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

New MacOS drivers!?

Cintiq and Cintiq Pro
manu123
Posts: 4
Joined: Wed 26. Apr 2017, 17:13

Re: New MacOS drivers!?

Postby manu123 » Fri 28. Apr 2017, 15:55

wacom1 wrote:To reproduce such issues, can you provide some additional details ? You have 'sticky keys' with tablet buttons ? pen buttons ? keyboard ? Does it matter which function is assigned to the key (keystroke ? modifier ?) Meanwhile I heard about a problem with pen side buttons in ZBrush, which we could not solve yet. Other software should not be affected. - Do you have external devices (f.e. mouse) attached ? That can affect timing in Sierra reaction.


I'm using a Cintiq 13HD Pen & Touch, in a macbook pro Retina, 15 inch, late 2013, with MacOS Sierra 10.12 with 1 extra screen. I've tried unplugging the screen but it makes no difference. Sometimes I use a Microsoft mobile mouse 3500, unfortunately removing it makes no difference either.

Every time I'm using any tool in any drawing/designing app and I try to use a modifier key (shift/ctrl/command,etc) the keyboard doesn't respond properly or not respond at all 8 out of 10 times, and when the software responds at first try and I release the key after using it, the OS thinks I'm still holding it. I have to press the same key or other keys several times to unstuck it, even trivial things like pressing space bar to pan and ctrl+z have failed sometimes. Also I've found that if the modifier key gets stuck I can pull away my pen to a point is not recognized by the screen anymore and that gets the key unstuck too.

Pen Buttons work well but clicking is bad too. Sometimes it's recognized sometimes it's not, don't know if it has to do with modifier key pressing...

I've experienced the problem with the following software:

- Photoshop 2017.0.1
- Clip Studio Paint 1.6.2
- SketchBook Pro 8.4.1
- Illustrator 2017 (21.0.0)
- sketch app 43.2

Hope this helps to solve this issue quickly.

dsaponaro
Posts: 18
Joined: Fri 21. Apr 2017, 15:06

Re: New MacOS drivers!?

Postby dsaponaro » Mon 22. May 2017, 17:43

The latest 6.3.22-3 for OSX release still DOES NOT address the sticky modifier key issue. While it doesn't occur quite as often the following which I posted previously still applies.

I have the option key assigned to one of the pen buttons for both Corel Painter and Adobe Photoshop in order to toggle the eye dropper tool. I also have the CMD and OPTION button assigned to the other Pen button for Corel Painter and CTRL and OPTION assigned in Adobe Photoshop. This is in order for me to change the brush size in both programs. All of the above constantly "Sticks" after pressing either of the pens buttons. While it might not stick EVERY time, I estimate that they stick 8 out of 10 times. Mac Pro. 27QHD Touch Cintiq. Sierra 10.12.5. I do have an Apple wireless magic mouse connected as well. Tried changing settings in accessibility preferences too with no effect.

I am also finding that there is an issue with painting straight lines in Corel Painter using the straight line stroke. Holding shift down in order to constrain the marks either perfectly vertical or horizontal doesn't work properly for shorter strokes. Anyone experience this as well?

Is this related to the wavy line issue?

Dominick Saponaro
http://www.swashbucklestudio.com

manu123
Posts: 4
Joined: Wed 26. Apr 2017, 17:13

Re: New MacOS drivers!?

Postby manu123 » Wed 19. Jul 2017, 19:12

dsaponaro wrote:The latest 6.3.22-3 for OSX release still DOES NOT address the sticky modifier key issue. While it doesn't occur quite as often the following which I posted previously still applies.

I have the option key assigned to one of the pen buttons for both Corel Painter and Adobe Photoshop in order to toggle the eye dropper tool. I also have the CMD and OPTION button assigned to the other Pen button for Corel Painter and CTRL and OPTION assigned in Adobe Photoshop. This is in order for me to change the brush size in both programs. All of the above constantly "Sticks" after pressing either of the pens buttons. While it might not stick EVERY time, I estimate that they stick 8 out of 10 times. Mac Pro. 27QHD Touch Cintiq. Sierra 10.12.5. I do have an Apple wireless magic mouse connected as well. Tried changing settings in accessibility preferences too with no effect.

I am also finding that there is an issue with painting straight lines in Corel Painter using the straight line stroke. Holding shift down in order to constrain the marks either perfectly vertical or horizontal doesn't work properly for shorter strokes. Anyone experience this as well?

Is this related to the wavy line issue?

Dominick Saponaro
http://www.swashbucklestudio.com



Same Here, (Cintiq 13HD Touch, Sierra 10.12), still having the sticky keys problem, worked well for a day and then the issue reappeared.

ryannewelluk
Posts: 2
Joined: Tue 15. May 2018, 09:04

Re: New MacOS drivers!?

Postby ryannewelluk » Tue 15. May 2018, 09:08

I'm on an Intuos 4 using TVPaint, have the latest wacom drivers 6.3.29-6 on mac but still get jagged lines. Any ideas?


Return to “Pen Displays”