Hurricane Florence Alert:
A rather large hurricane is set to hit the East Coast of the United States at the end of this week. Because of its size and threat to life & property there have already been significant evacuations in the areas expected to be hit worst. Hopefully things do not turn out as bad, but we will probably see shipping delays to and from that area (our North America distribution center is in Memphis, TN, close to the area).
If you are in the US region and you order something during this period, please see check https://www.ups.com/us/en/service-alerts.page?id=alert1 for possible alerts.

Wacom Drivers:
June 2018: New drivers released version 6.3.30-6 for Win and 6.3.30-2 for Mac, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Registration
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

Cintiq 13HD Pen Is Not Working

Cintiq and Cintiq Pro
mahrgret
Posts: 1
Joined: Wed 12. Apr 2017, 02:48

Cintiq 13HD Pen Is Not Working

Postby mahrgret » Wed 12. Apr 2017, 02:53

I have been using this tablet for about a year and a half, and recently I have not been able to use the pen with it on my computer. It works just fine on other computers, but once I get it plugged into mine it the tablet doesn't respond whatsoever to it. I have tried uninstalling and reinstalling the newest drivers, turning it off and on, unplugging and re plugging, and restarting my computer.

Kanethy
Posts: 2
Joined: Wed 25. Oct 2017, 09:56

Re: Cintiq 13HD Pen Is Not Working

Postby Kanethy » Wed 25. Oct 2017, 11:16

Same problem here, the pen doesn't works aswell as any buttons, my tablet is not recognized but the screen appears correctly (same on other computers). I think it's an usb issue...

wacom1
Posts: 898
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13HD Pen Is Not Working

Postby wacom1 » Thu 26. Oct 2017, 07:20

If the tablet is not detected or acting well, unplug and repljug the USB cable, then use 'reset settings' in Wacom Desktop Center under 'backup settings'. If that fails on different USB ports, check for problems in device manager that may need to be resolved.


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