New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq 13HD Pen Is Not Working

Cintiq and Cintiq Pro
mahrgret
Posts: 1
Joined: Wed 12. Apr 2017, 02:48

Cintiq 13HD Pen Is Not Working

Postby mahrgret » Wed 12. Apr 2017, 02:53

I have been using this tablet for about a year and a half, and recently I have not been able to use the pen with it on my computer. It works just fine on other computers, but once I get it plugged into mine it the tablet doesn't respond whatsoever to it. I have tried uninstalling and reinstalling the newest drivers, turning it off and on, unplugging and re plugging, and restarting my computer.

Kanethy
Posts: 2
Joined: Wed 25. Oct 2017, 09:56

Re: Cintiq 13HD Pen Is Not Working

Postby Kanethy » Wed 25. Oct 2017, 11:16

Same problem here, the pen doesn't works aswell as any buttons, my tablet is not recognized but the screen appears correctly (same on other computers). I think it's an usb issue...

wacom1
Posts: 613
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13HD Pen Is Not Working

Postby wacom1 » Thu 26. Oct 2017, 07:20

If the tablet is not detected or acting well, unplug and repljug the USB cable, then use 'reset settings' in Wacom Desktop Center under 'backup settings'. If that fails on different USB ports, check for problems in device manager that may need to be resolved.


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