Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Dead Stripe

Cintiq and Cintiq Pro
Posts: 3
Joined: Wed 21. Dec 2016, 19:32

Dead Stripe

Postby Salient » Wed 21. Dec 2016, 19:48

Hi all,

I have two dead stripes on my otherwise perfect Cintiq 21. One is roughly 5cm from the top and is roughly 2.5cm wide and the other is roughly 5cm from the left edge and is also 2.5cm wide.

I know my unit is way out of warranty therefore I am not afraid to open it up. If anyone could direct me to a schematic or tell me where to look, what to replace, what to check or anything of the sort I would be very grateful.

Return to “Pen Displays”