Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple already released an update of 10.15 which solves some of these issues. Please make sure you have the latest update.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Wacom cintiq driver update

Cintiq and Cintiq Pro
NadaFathi
Posts: 1
Joined: Wed 21. Dec 2016, 21:32

Wacom cintiq driver update

Postby NadaFathi » Wed 21. Dec 2016, 22:50

Hello everyone, I recently upgraded my Wacom cintiq 13' pen and touch driver and all of a sudden my smudgeguard isn't working its like i'm wearing nothing
I have to wear my actuall cotton glove to be able to draw
I restored everything to default but nothing changed

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom cintiq driver update

Postby wacom1 » Tue 27. Dec 2016, 13:22

For some combination of driver and application the palm detection may fail and touch is still active with the pen in proximity. If that happens with the latest driver, revert back to the previous driver version, or for the moment turn off touch before drawing.


Return to “Pen Displays”