DudeDudsen wrote:Sorry, but I got enough after having a email conversation with WACOM "support".
It is interesting how this product gets tested by users who pay 1,500.00 for this device. And I don't want to be part of it.
I was trying to return my Cintiq Pro 16 since the link doesn't work, I still have the wobbly lines and other issues.
My request to return the product and get reimbursed, simply for the non working link, got refused.
I saked for the supervisor's name who is in charge for taking this decision, no reply ever.
The reseller told me WACOM doesn't accept the NON working link as a reason for return.
I'm also a big fan of Wacom, and thankfully, these things were not easy to order, which gave me a chance to read all these posts and decide to skip this one.
I think that not being able to return a $1500 tablet that does not work as advertised, is insane. Even without the link, the wobbly lines are enough to not make this be a 1500 product. I suggest you use your credit card as a means to get this money back. Tell them that the company refuses to accept the return, that you just got the product and that it simply does not work. It might take a while, but I think you have enough evidence of the tablet not being what it should be that you can make your case. At the very least, your CC pulling the money back might make someone higher up at Wacom aware of the issue they have.
Somebody messed up at Wacom with this model, and they are not handling it well.