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Cintiq 13HD Driver Issue

Cintiq and Cintiq Pro
shaunlye
Posts: 1
Joined: Sun 23. Apr 2017, 06:59

Cintiq 13HD Driver Issue

Postby shaunlye » Sun 23. Apr 2017, 07:12

Hi,
I used to be able to use the display without any issue on windows 10, but after I formatted it and download the latest driver it stopped working saying it cant find any support devices, although I am able to access the "wacom display setting".
https://goo.gl/photos/bSwy4mCEaDWAvtpp8
Im not sure what I did wrong during installation its a fresh install of the OS and there should not be any issue.
Any ideas?

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13HD Driver Issue

Postby wacom1 » Mon 24. Apr 2017, 06:31

The display is working (You get a picture on the Cintiq) ? Which tablet driver is installed ? - I would check the USB cable connection, unplug and replug the cable, then in Wacom Desktop Center select -> Backup Settings -> Reset Settings. That restarts the driver and forces a fresh search for a tablet. If no success, check for problems reported in device manager.


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