Wacom Customer Support page: https://support.wacom.com/

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: https://www.wacom.com/en-us/support?gui ... c301868667

Mac OS 10.14 Mojave Driver Update:
Upgrading to Mac OS 10.14 Mojave? A new driver has been released. Check the Wacom Desktop Center for the update notice. However, a new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here: https://www.wacom.com/en-us/support?gui ... d0e39c4946

Wacom Drivers:
September 2018: New drivers released version Driver 6.3.31-4 for Windows and Driver 6.3.31-4 for Mac OSX, with various bugfixes. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Error Message: "<DNL> Lorem ipsum iunctus tabula haud diutius laboris. Est mortuus. Absentis. Kaput."
Please check: viewtopic.php?f=6&t=1888

Google Chrome - Clicking issues:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?:https://www.wacom.com/en-us/support?guideTitle=How-do-I-register-my-Wacom-device%2525253F&guideId=4244ade8-634a-433c-88b4-31d83e63226c

HELP: Cintiq 24HD recognized as "Generic PnP screen"

Cintiq and Cintiq Pro
Posts: 1
Joined: Fri 28. Apr 2017, 14:22

HELP: Cintiq 24HD recognized as "Generic PnP screen"

Postby SpyxedDemon » Fri 28. Apr 2017, 14:49

Hey everyone. Today I decided to work on one of my projects just as normal.

I plug my Cintiq into the adapters (Just like I always do) and suddenly the screen acts weird. (Picture of when I go into screen resolution: https://gyazo.com/bf55323b129eb4dd6069dc29c3305328) as you can see, the resolution is entirely wrong as well...can't set it higher.
I really didn't do anything off or odd. Didn't update any drivers before this, nothing. It's very suddenly out of nowhere.

The things I've done to try fix it:
-Restarted entire PC and removed power supply of Cintiq
-Update the monitor by going into Device manager (no update found)
-Update monitor via screen resolution (no update found)

(I run Windows 7 with a NVIDIA GTX 750 Ti)
for some reason my PC does not recognize the Cintiq as .. a Cintiq.
I'm really frustrated because this happened so suddenly, and I'm in a bit of a deadline too. :( Please, anyone who can help me, would be great.

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