New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here:

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

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HELP: Cintiq 24HD recognized as "Generic PnP screen"

Cintiq and Cintiq Pro
Posts: 1
Joined: Fri 28. Apr 2017, 14:22

HELP: Cintiq 24HD recognized as "Generic PnP screen"

Postby SpyxedDemon » Fri 28. Apr 2017, 14:49

Hey everyone. Today I decided to work on one of my projects just as normal.

I plug my Cintiq into the adapters (Just like I always do) and suddenly the screen acts weird. (Picture of when I go into screen resolution: as you can see, the resolution is entirely wrong as well...can't set it higher.
I really didn't do anything off or odd. Didn't update any drivers before this, nothing. It's very suddenly out of nowhere.

The things I've done to try fix it:
-Restarted entire PC and removed power supply of Cintiq
-Update the monitor by going into Device manager (no update found)
-Update monitor via screen resolution (no update found)

(I run Windows 7 with a NVIDIA GTX 750 Ti)
for some reason my PC does not recognize the Cintiq as .. a Cintiq.
I'm really frustrated because this happened so suddenly, and I'm in a bit of a deadline too. :( Please, anyone who can help me, would be great.

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