New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Cintiq Pro 13 - Huge issue with stylus

Cintiq and Cintiq Pro
mishamushy
Posts: 1
Joined: Sun 30. Apr 2017, 18:38

Cintiq Pro 13 - Huge issue with stylus

Postby mishamushy » Sun 30. Apr 2017, 18:46

Hi, I purchased a Cintiq Pro 13 last week and I'm having major issues with the stylus.

Everything works fine except for the stylus. I have a macbook pro 2015 with latest OSX Sierra and tablet is being connected through mini display port.
The touch function works perfect, I had no installation issues EXCEPT for the stylus that keeps on moving itself upwards and downwards. I tried installing latest Wacom drivers, 6.3.20 and 6.3.21 and nothing seems to fix it. I have an old Intuos 4 tablet and I also tried the stylus but the result is the same.

My main issue is that I purchased this tablet in Japan and I have no way of going back to the store to exchange it. Does this look like a major hardware issue or is there a possibility of this being a driver issue that can be fixed with an update?

I'm so frustrated because I saved money for years to buy a cintiq and went for the newer model instead of the 13 HD, I feel like I wasted 1000 USD on something I'll never be able to use... any help will be greatly appreciated :(

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