NEW tablet driver 6.3.22-3 for OSX released. For release notes use the link below the driver on the download page. Problem mit modifiers on keyboard getting stuck was fixed.

New version for for Windows 6.3.22-6: Fixed various problems - f.e. pen not working after start or return from sleep.

For more details see the driver release notes on the driver download page.

Cintiq Pro 13 - Huge issue with stylus

Cintiq and Cintiq Pro
Posts: 1
Joined: Sun 30. Apr 2017, 18:38

Cintiq Pro 13 - Huge issue with stylus

Postby mishamushy » Sun 30. Apr 2017, 18:46

Hi, I purchased a Cintiq Pro 13 last week and I'm having major issues with the stylus.

Everything works fine except for the stylus. I have a macbook pro 2015 with latest OSX Sierra and tablet is being connected through mini display port.
The touch function works perfect, I had no installation issues EXCEPT for the stylus that keeps on moving itself upwards and downwards. I tried installing latest Wacom drivers, 6.3.20 and 6.3.21 and nothing seems to fix it. I have an old Intuos 4 tablet and I also tried the stylus but the result is the same.

My main issue is that I purchased this tablet in Japan and I have no way of going back to the store to exchange it. Does this look like a major hardware issue or is there a possibility of this being a driver issue that can be fixed with an update?

I'm so frustrated because I saved money for years to buy a cintiq and went for the newer model instead of the 13 HD, I feel like I wasted 1000 USD on something I'll never be able to use... any help will be greatly appreciated :(

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