NEW tablet driver 6.3.22-3 for OSX released. For release notes use the link below the driver on the download page. Problem mit modifiers on keyboard getting stuck was fixed.

Laste version for for Windows 6.3.21-10: Fixed several problems related to touch on display tablets. Last update for an issue with transferring paper sketches or sketching in Inkspace

Cintiq pro 16 - display not detected

Cintiq and Cintiq Pro
umesh1874
Posts: 3
Joined: Fri 5. May 2017, 18:09

Cintiq pro 16 - display not detected

Postby umesh1874 » Fri 5. May 2017, 18:33

Hi, I'm connecting my 16 through usb-c and wacom display is not detected by Win 10.

I have i7 7700K, Gigabyte Z270-HD3P. There's no dedicated graphics in my system, I'm using integrated HD 630.

When I click on display settings in Wacom Desktop Center it says that no supported wacom display is connected. I can only use the cintiq as a tablet.

I tried different wacom drivers and usb ports on cintiq, reinstalled motherboard drivers, reset wacom settings, I even updated my BIOS...

Any suggestions besides sending the thing back?
thanks!

wacom1
Posts: 301
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq pro 16 - display not detected

Postby wacom1 » Mon 8. May 2017, 06:38

For the USB-C connection your computers USB-C needs to support USB-C 'alternate mode' with displayport. If you have that and Windows device manager cannot detect the display, we would suspect a hardware problem with the Cintiq.


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