Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
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Cintiq 13HD display settings do not detect display!

Cintiq and Cintiq Pro
xesolor
Posts: 2
Joined: Tue 16. May 2017, 00:45

Cintiq 13HD display settings do not detect display!

Postby xesolor » Tue 16. May 2017, 00:57

When I try to open Wacom Display Settings to adjust contrast like before, now it suddenly says "No Wacom Displays - No supported Wacom pen display connected"!

This is clearly wrong as Wacom Desktop Center detects my Cintiq 13HD fine? Pen pressure fine, all keys, connections, caliberations normal, just the damn display settings where basic brightness and contrast adjustments are unavailable? What the hell?

The services are fine, device manager fine to my limited knowledge, it should be since all are functioning normal except the crucial display settings?

I have updated to the latest driver, rolled back to older drivers, all to no avail. Windows 10 was just updated to Creators but this problem existed before that?

No matter whether I extend, duplicate the display just the display settings won't discover the otherwise fully connected 13HD?

Before when this happened I just restarted computer and display settings would discover and work as normal, but now doesn't matter how many times I restart, only the damn display settings won't acknowledge the connected display?

Rhymoario
Posts: 3
Joined: Wed 5. Jul 2017, 09:19

Re: Cintiq 13HD display settings do not detect display!

Postby Rhymoario » Wed 5. Jul 2017, 10:12

I have exact same problem.
Please help if someone has a solution.

wacom1
Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13HD display settings do not detect display!

Postby wacom1 » Wed 5. Jul 2017, 13:38

For display settings both display as well as USB cable need to be connected, the display must work from Windows/graphics driver part, the tablet driver must be running to detect the tablet mode through the USB connection. - Check in device manager, that the display is found and working, open Wacom Desktop Center and reset settings (so that the driver re-detects the device).

xesolor
Posts: 2
Joined: Tue 16. May 2017, 00:45

Re: Cintiq 13HD display settings do not detect display!

Postby xesolor » Thu 10. Aug 2017, 09:18

Very prompt reply for a £700 touch display *sarcasm*

All drivers running fine, device manager detects and runs display fine, display itself fine, pressure & everything registers as normal, Wacom Desktop Center detects and runs display fine, ALL EXCEPT THE WACOM DISPLAY SETTINGS FOR CHANGING BRIGHTNESS/CONTRAST!

That was in my original post! Which part of that was not clear? This is not a hardware issue, this isn't even an overall software issue with the driver as the driver runs fine, the display is detected and runs as normal, and Wacom Desktop Center itself detects, runs and UPDATES the driver fine!

Everything works as they should EXCEPT THE GOD DAMN OPTIONS TO CHANGE SCREEN BRIGHTNESS & CONTRAST!

Either let Win 10 handle the screen contrast settings or fix your software controlling this! Do not insult and shift the blame on me due to "user incompetence" as if I'm an ape in front of an computer!


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