Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

no wacom display

Cintiq and Cintiq Pro
Posts: 1
Joined: Thu 15. Jun 2017, 07:06

no wacom display

Postby rsjahanpoor » Thu 15. Jun 2017, 07:30

i bought cintiq pro 13. it connected to PC and pen work properly, but cintiq display is off.

Error: wacom display settings
no wacom displays
no supported wacom pen display connected. this software is not required by and does not work with all wacom tablets.

please help me
windows 10
GPU: ATI 5450

Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: no wacom display

Postby wacom1 » Fri 16. Jun 2017, 06:58

The display is handled by your graphics driver, not the display settings software. Check the display cable connection, in Windows go to display settings and activate the screen or use 'extended desktop' setting.

Posts: 3
Joined: Wed 5. Jul 2017, 09:19

Re: no wacom display

Postby Rhymoario » Wed 5. Jul 2017, 09:46

Mine was working for like 6 houres and then after a restart no signal. I have tried everything from reinstalling new or old driver to checking the log. But still no luck. Tried the cintiq with another laptop there was no probelm. Both laptops are asusn551 and n552.
Please help if there is a solution

Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: no wacom display

Postby wacom1 » Wed 5. Jul 2017, 13:41

If that is a Cintiq Pro 13 model, check also the tablet buttons (left most button switches the unit to 'tablet mode' with the display off).

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