Wacom Customer Support page: https://support.wacom.com/

Cintiq Pro 24 - Fan Speed:
A firmware update was released that should allow you to adjust the fan speed. Please see: here

Windows 10 Fall 2018 Update:
Updating to the newest Windows 10 Fall update? Wacom has identified a few issues within the latest update. Pan/Scroll is not working correctly in some applications. Also, Modifier Clicks do not work when assigned to pen buttons or ExpressKeys, see the screenshot below. The Wacom driver team has submitted a bug report with Microsoft for these issues and will continue to work with them until it is fixed. More information can be found here: here

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Wacom Drivers:
December 2018: New driver released for Windows (6.3.32-3) and Mac (6.3.32-3). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Inkspace App Updates: http://forum.wacom.eu/viewtopic.php?f=9&t=1949#p5742

Google Chrome Why is Google Chrome not accepting clicks or is lagging?

Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Solution of Red-tint screen on Cintiq Pro 16

Cintiq and Cintiq Pro
Posts: 10
Joined: Thu 27. Apr 2017, 20:40

Solution of Red-tint screen on Cintiq Pro 16

Postby yanhanlee » Tue 27. Jun 2017, 14:14

I just found a solution to solve the Red-tint screen on Cintiq Pro 16.
If you have the red tint screen on your cintiq Pro 16 when connecting to Mac, you can do this every time when it occurs:

- update the firmware first
- when screen is reddish, open setting go to display
- find "night shift" in the display setting
- make sure the night shift is OFF, and without touching anything else, just slide the screen temperature slider
- screen will become normal after that
- make the slider back to original place, and done.

this not solves the problem forever, which means whenever the red-tint screen happened, you have to do it manually, almost every time... but at least, there is a easy way....

Wish this is helpful

Posts: 31
Joined: Fri 12. May 2017, 16:56

Re: Solution of Red-tint screen on Cintiq Pro 16

Postby cocouacocoua » Tue 27. Jun 2017, 15:45


could anyone confirm this? I returned mine :/

Posts: 12
Joined: Sat 15. Jul 2017, 20:44

Re: Solution of Red-tint screen on Cintiq Pro 16

Postby angrygymnast » Thu 3. Aug 2017, 19:58

Yes, this solved this for me. what I did was turn it on and off several times (when I checked the first time it was off, so I don't know why the cintiq was detecting as if it was on) *WITH THE CINTIQ ON* . Every time you restart -or wake up from sleep - you have to do this.
I wish Wacom would do something about it. because it is a driver conflict and for me as I see it is something wacom has to solve to block that from the mac.
Still, I had to tweak the color manually and I'm looking forward to buy a colorimeter because color is CRUCIAL FOR ME. Here I leave a link providing others with what I did.
I wish wacom would address this!!! I am angry!


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