NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

4K only on usb-c (cintiq pro 16)

Cintiq and Cintiq Pro
Posts: 15
Joined: Wed 28. Jun 2017, 09:05

4K only on usb-c (cintiq pro 16)

Postby aernative » Wed 28. Jun 2017, 09:21

Just got off a support call with Wacom and they confirmed that 4K is only available over usb-c. I've had this working with the mac book pro, but thats my out and about machine not the day to day work horse so need this to work with the iMac - this is a 2014 iMac with 5K display.

I was advised that an adapter for 4K over mini-display port using a link was going to be available in summer 2017 - having just received the cintiq 16 tablet it shipped with an adapter which has a display-port + usb connector I'd have though that was the same thing? Why would a 4K tablet ship with a 2K adapter?

This iMac has two thunderbot 2 conenctors - checking apples specs these are caipable of running 4K displays -

iMac (Retina 5K, 27-inch, Late 2014) and later - MST

States the following -

You can connect a Mini DisplayPort display to a Thunderbolt port on your Mac. Or, you can connect a display that uses a Mini DisplayPort to VGA, DVI, or HDMI adapter. They work the same as if you connect them to a Mini DisplayPort.

I'm confused now - is there any way I can make this work? Is there an adapter about to be released?

I've got 28 days left before I have to post this tablet back to the supplier - this must be possible surely?

Posts: 4
Joined: Wed 9. Aug 2017, 04:29

Re: 4K only on usb-c (cintiq pro 16)

Postby JyhncNKN » Wed 9. Aug 2017, 04:45

I could get 4K using the provided Wacom-link (DP+USB). However, it would only do 4K if I connect the USB-C cable (from the Wacom link) to the Top USB-C port on the Left hand side.

You might want to give this a try if you haven't.

Good Luck :)

Posts: 42
Joined: Tue 29. Nov 2016, 09:49

Re: 4K only on usb-c (cintiq pro 16)

Postby wacom4 » Wed 9. Aug 2017, 08:00

Generally: The upper left hand USB-C port on Cintiq Pro 16 must be used to get 4k.

We have seen customers who managed to get 4K with the current Wacom Link. Some needed a new Mini-DisplayPort cable.
Other customers were not successful - and we haven't been able to establish a clear rule on why this works sometimes and sometimes not.

Wacom decided to start working on a solution for 4K over Mini-DisplayPort since the adoption rate of USB-C graphics is much slower than anticipated when the started with the Cintiq Pro 16'' planning.

Posts: 15
Joined: Wed 28. Jun 2017, 09:05

Re: 4K only on usb-c (cintiq pro 16)

Postby aernative » Tue 22. Aug 2017, 10:03

4K has just started working for me strangely - I had a new link sent to me and also have a 4K rated mini-display cable in use (haven't tried the supplied mini-display cable yet).

I've still got major issues though with touch now working on the wrong screen and no way to toggle display using the pen (since I need right click, double click and left click as the functions). Anyway - thats a different issue so to keep this on topic...

4K does now seem to be working at this moment - don't know if this is a freak thing or if its going to stop working next power up or wake from sleep so will keep this updated.

Been having no end of problems and decided this morning to turn it off, uninstall, reboot, install then turn it on and it woke in 4K.

Time of writing driver is - WacomTablet_6.3.23-4

Posts: 15
Joined: Wed 28. Jun 2017, 09:05

Re: 4K only on usb-c (cintiq pro 16)

Postby aernative » Tue 22. Aug 2017, 16:04

Have noticed that the resolution does still drop to 2K when the tablet sleeps, powering on and off the tablet brings it back to 4K. For now I've turned off the auto-power down.

Posts: 15
Joined: Wed 28. Jun 2017, 09:05

Re: 4K only on usb-c (cintiq pro 16)

Postby aernative » Tue 22. Aug 2017, 16:13


Nope - the tablet seems to drop resolution after a few minutes - this is soooo frustrating! Means I constantly have to power this on and off to return to 4K.

Posts: 2
Joined: Wed 23. Aug 2017, 10:38

Re: 4K only on usb-c (cintiq pro 16)

Postby NoiZzz » Wed 23. Aug 2017, 10:46


What about HDMI to usb-c adapter?

Ive found something like that ... 95&area=en

Since im planning to buy pro 24 im really interested in 4k issue on PC....
What do You think people about this adapter?

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