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New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
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Cintiq 13 not recognised

Cintiq and Cintiq Pro
Posts: 1
Joined: Sat 1. Jul 2017, 11:01

Cintiq 13 not recognised

Postby Flapjack » Sat 1. Jul 2017, 11:08

I recently bought a Cintiq 13HD. I uninstalled previous drivers, installed the new drivers but when I plug it in, the LED doesn't light up and my laptop doesn't recognise it.

I've tried restarting, reinstalling drivers but nothing seems to work. Any help?

Posts: 459
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13 not recognised

Postby wacom1 » Mon 3. Jul 2017, 06:23

The LED should light up when powersupply is connected and the tablet is switched on - even without connection to the computer. If that doesn't happen, the problem can be in powersupply, cable or the unit itself. For testing you can try direct connection of powersupply to the Cintiq without the cable - If it gets power in that case, we can identify a problem in the cable.

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