NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

Cintiq 13 not recognised

Cintiq and Cintiq Pro
Posts: 1
Joined: Sat 1. Jul 2017, 11:01

Cintiq 13 not recognised

Postby Flapjack » Sat 1. Jul 2017, 11:08

I recently bought a Cintiq 13HD. I uninstalled previous drivers, installed the new drivers but when I plug it in, the LED doesn't light up and my laptop doesn't recognise it.

I've tried restarting, reinstalling drivers but nothing seems to work. Any help?

Posts: 406
Joined: Tue 29. Nov 2016, 09:46

Re: Cintiq 13 not recognised

Postby wacom1 » Mon 3. Jul 2017, 06:23

The LED should light up when powersupply is connected and the tablet is switched on - even without connection to the computer. If that doesn't happen, the problem can be in powersupply, cable or the unit itself. For testing you can try direct connection of powersupply to the Cintiq without the cable - If it gets power in that case, we can identify a problem in the cable.

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